Teri Health — AI-native services for practice operations
We implement AI agents in ophthalmology practices and run them with humans in the loop — reception first, then refills, prior auths, and billing follow-up. You approve; agents complete. Achieve more by doing less.
One practice. One day — Monday, July 27, 2026. Every call reviewed against the patient record.
01The AI-native practice
Every month a new AI product enters healthcare — scribes, billing agents, eligibility bots, voice assistants. The technology is arriving faster than any practice can absorb it. Adopting AI is no longer the hard part. Running it is.
Practices that learn to run AI workers get compounding leverage: every call answered, refills resolved same-day, prior auths that file themselves, staff spending their attention on the patients standing in front of them.
Practices that don't will keep paying people to be on hold — losing bookings before the doors open, burning staff on repetitive phone work, and competing for hires they can't find.
02Where this goes
AI isn't an install. It's an employee. It needs onboarding, supervision, review and correction — and almost no practice has anyone whose job that is.
That's what Teri Health does. We implement AI workers in your practice, keep humans in the loop where they matter, and send you the reports that prove it's working. You approve; agents complete. We sell outcomes, not software.
03Services
Each service is an AI worker plus the human review that keeps it honest — implemented by people who run a practice, reported on weekly.
Every call answered on the first ring — before open, during clinic, after close.
Teri identifies the patient, books, reschedules, cancels and confirms against your live schedule, answers hours, location and insurance questions, and takes structured messages with verified callback numbers.
Human in the loop: Anything clinical, billing disputes, or a caller who asks for a person is handed to your staff — with context, never a cold ring.
Refill requests resolved the day they arrive, not when someone finds time to open charts.
Teri audits the patient's history, confirms the pharmacy, and checks that renewal fits your protocols — then queues a one-tap approval for your clinician.
Human in the loop: A human approves every renewal. Teri does the background work; your clinician makes the call.
Prior auths assembled, submitted and tracked without a staff member on hold.
Teri gathers the clinical documentation, fills payer forms, submits, and chases status — escalating only when a payer needs a human voice.
Human in the loop: Your team reviews the package before it goes out and sees a live status board of every auth in flight.
Denials worked and underpayments flagged while they are still appealable.
Teri watches remits, drafts appeals for known denial patterns, and surfaces underpayments against your fee schedules.
Human in the loop: Your biller approves every appeal before submission and owns the exceptions queue.
Cancellations backfilled and overdue patients recalled automatically.
Teri texts and calls the right patients when a slot opens, and runs recall campaigns against your own clinical intervals.
Human in the loop: You set the rules — who gets offered what, and when. Teri executes and reports.
04Evidence
Not a demo and not a sample — every inbound call to a working two-location ophthalmology practice, read end to end against the patient record. First call 7:04 AM; 8 calls handled before the doors opened at 8:30 AM.
38 appointment transactions completed without a human. 46 calls needed no human at any point — 230 minutes of front desk time returned at the practice's own 5-minute average, with transfers and messages credited at zero.
05How it runs
Teri's work is not a black box. Calls, tickets, messages, and approvals flow into Practice Hub, the operations system behind our services — where your team reviews queues, approves completed work, and reads the same reports we do. One login. Full audit trail. Nothing happens off the record.
06Founder
Built by a practice administrator, not a software vendor.
David Tung is the practice administrator of a two-location, four-doctor, 30-employee ophthalmology group on Long Island. Teri answers his practice's phones today. Every service Teri Health sells was run in his own practice first — measured call by call, with the defects published alongside the wins.
David Tung — Founder, Teri Health
Advisors & partners — announced soon.
A 30-minute discovery call with the founder. We'll walk your call volume, your staffing, and what a measured pilot looks like — no deck until you ask for it.
or email david@terihs.com