Teri Health puts an AI worker inside your ophthalmology practice — one that answers every call, finishes the busywork in the background, and asks a human before anything that matters. Achieve more by doing less.
One working ophthalmology practice · one day · Monday, July 27, 2026 · every call reviewed by a person
Every month a new AI product enters healthcare — scribes, billing agents, eligibility bots, voice assistants. The technology is arriving faster than any practice can absorb it. Adopting AI is no longer the hard part. Running it is.
Practices that learn to run AI workers get compounding leverage: every call answered, refills resolved same-day, prior auths that file themselves, staff spending their attention on the patients standing in front of them.
Practices that don't will keep paying people to be on hold — losing bookings before the doors open, burning staff on repetitive phone work, and competing for hires they can't find.
The catch? AI isn't an install. It's an employee. It needs onboarding, supervision, review and correction — and almost no practice has anyone whose job that is.
That's what Teri Health does. We implement AI workers in your practice, keep humans in the loop where they matter, and send you the reports that prove it's working. You approve; agents complete. We sell outcomes, not software.
Start with the phones. Every service is Teri doing the background work on our operations platform, and your team approving what matters.
Every call answered on the first ring — before open, during clinic, after close.
Teri identifies the patient, books, reschedules, cancels and confirms against your live schedule, answers hours, location and insurance questions, and takes structured messages with verified callback numbers.
Anything clinical, billing disputes, or a caller who asks for a person is handed to your staff — with context, never a cold ring.
Refill requests resolved the day they arrive, not when someone finds time to open charts.
Teri audits the patient's history, confirms the pharmacy, and checks that renewal fits your protocols — then queues a one-tap approval for your clinician.
A human approves every renewal. Teri does the background work; your clinician makes the call.
Prior auths assembled, submitted and tracked without a staff member on hold.
Teri gathers the clinical documentation, fills payer forms, submits, and chases status — escalating only when a payer needs a human voice.
Your team reviews the package before it goes out and sees a live status board of every auth in flight.
Denials worked and underpayments flagged while they are still appealable.
Teri watches remits, drafts appeals for known denial patterns, and surfaces underpayments against your fee schedules.
Your biller approves every appeal before submission and owns the exceptions queue.
Cancellations backfilled and overdue patients recalled automatically.
Teri texts and calls the right patients when a slot opens, and runs recall campaigns against your own clinical intervals.
You set the rules — who gets offered what, and when. Teri executes and reports.
Monday, July 27, 2026. 97 calls answered from 7:04 AM to 7:03 PM — 8 of them before the doors opened. Teri completed 38 appointment transactions on her own and gave the front desk back 3h 50mof time, valued at the practice's own 5-minute average call.
When she got something wrong, we published it — and fixed it the same day. That discipline is the product.
89% of callers finished on their first call. Average handling time 2m 49s — and nobody was ever put on hold.
David Tung is the practice administrator of a two-location, four-doctor, 30-employee ophthalmology group on Long Island. Teri answers his practice's phones today. Every service Teri Health sells was run in his own practice first — measured call by call, with the defects published alongside the wins.
David Tung — Founder, Teri Health
Advisors & partners — announced soon
A 30-minute conversation with the founder about your call volume, your staffing, and what a measured pilot would look like in your office.
or email david@terihs.com