Teri Health — AI-native health services
We deploy AI agents into medical practices and run them like employees — supervised, measured, and reviewed by humans where it matters. Reception is live in production ophthalmology today. Achieve more by doing less.
Monday, July 27, 2026 — every inbound call to a two-location ophthalmology practice, audited one by one.
The AI-native practice
Every month a new AI product enters healthcare — scribes, billing agents, eligibility bots, voice assistants. The technology is arriving faster than any practice can absorb it. Adopting AI is no longer the hard part. Running it is.
Winners
Practices that learn to run AI workers get compounding leverage: every call answered, refills resolved same-day, prior auths that file themselves, staff spending their attention on the patients standing in front of them.
Losers
Practices that don't will keep paying people to be on hold — losing bookings before the doors open, burning staff on repetitive phone work, and competing for hires they can't find.
AI isn't an install. It's an employee. It needs onboarding, supervision, review and correction — and almost no practice has anyone whose job that is.
That's what Teri Health does. We implement AI workers in your practice, keep humans in the loop where they matter, and send you the reports that prove it's working. You approve; agents complete. We sell outcomes, not software.
Services — sold as outcomes
Every call answered on the first ring — before open, during clinic, after close.
Teri identifies the patient, books, reschedules, cancels and confirms against your live schedule, answers hours, location and insurance questions, and takes structured messages with verified callback numbers.
Human in the loop — Anything clinical, billing disputes, or a caller who asks for a person is handed to your staff — with context, never a cold ring.
Refill requests resolved the day they arrive, not when someone finds time to open charts.
Teri audits the patient's history, confirms the pharmacy, and checks that renewal fits your protocols — then queues a one-tap approval for your clinician.
Human in the loop — A human approves every renewal. Teri does the background work; your clinician makes the call.
Prior auths assembled, submitted and tracked without a staff member on hold.
Teri gathers the clinical documentation, fills payer forms, submits, and chases status — escalating only when a payer needs a human voice.
Human in the loop — Your team reviews the package before it goes out and sees a live status board of every auth in flight.
Denials worked and underpayments flagged while they are still appealable.
Teri watches remits, drafts appeals for known denial patterns, and surfaces underpayments against your fee schedules.
Human in the loop — Your biller approves every appeal before submission and owns the exceptions queue.
Cancellations backfilled and overdue patients recalled automatically.
Teri texts and calls the right patients when a slot opens, and runs recall campaigns against your own clinical intervals.
Human in the loop — You set the rules — who gets offered what, and when. Teri executes and reports.
Evidence — July 27, 2026
97 calls answered between 7:04 AM and 7:03 PM. 38 appointment transactions completed with no human involved. 89% of callers finished on their first call. 230minutes of front desk time returned — counted against the practice's own 5-minute average, with transfers credited at zero.
Five defects were found that day by reading calls against the patient record. All five were fixed before the day ended. The discipline is the moat: we publish the misses, so the numbers you see are ones a buyer can't poke a hole in.
Times shown in Eastern Time. Every entry traces to a recorded, PHI-redacted call with its full tool-call ledger.
The system
Every call, ticket, message, approval, and audit trail lands in one place your staff can see. Work Hub queues route what needs a human; staff scheduling, patient texting, and the appointment book run on the same rails. The agents are the workforce; Practice Hub is the office they work in.
Explore Practice HubCompany
Founder-led
David Tung is the practice administrator of a two-location, four-doctor, 30-employee ophthalmology group on Long Island. Teri answers his practice's phones today.
David Tung — Founder, Teri Health
Proving ground
Every service ships to a working two-location, four-doctor ophthalmology group first. Nothing is sold that hasn't survived a measured day in production.
Advisors & partners
A working group of practice owners, operators, and healthcare-AI builders. Announcements soon.
Investor inquiries: david@terihs.com
A 30-minute discovery call with the founder — your call volume, your staffing, and what a measured pilot looks like in your office.
or email david@terihs.com