We implement AI agents in ophthalmology practices and run them with
humans in the loop. You approve; agents complete.
Achieve more by doing less.
Every month a new AI product enters healthcare operations — scribes, billing agents, eligibility bots, voice assistants — and every PM and EMR is racing to bolt AI on. The technology is arriving faster than any practice can absorb it.
This is not a prediction. It is already true in the practice where Teri runs today.
The shift creates two kinds of practices — and the difference shows up in the schedule, the staff, and the P&L.
Not "we have AI." A practice that runs AI: measured weekly, steered by humans, provable to the penny of staff time returned.
It needs onboarding, supervision, review and correction. Point solutions stall in private practices for the same reason a new hire fails without a manager.
Think of it as a fulfillment center for practice work. Agents do the background work in a centralized place; humans review where it matters; agents complete the task. We sell the outcome, not the software.
A call, a refill request, a prior auth, a denial — captured by Teri the moment it exists.
Chart audit, schedule search, payer forms, pharmacy lookup — done in the background.
Your staff (or ours) reviews a finished package — one tap to approve, edit, or escalate.
Booked, filed, submitted, replied — logged with a full audit trail and weekly scorecards.
Humans in the loop are placed exactly where judgment matters — and nowhere else. That placement, and the upkeep behind it, is the service.
| Service | The outcome you buy | Status |
|---|---|---|
| AI Reception | Every call answered on the first ring. Booking, rescheduling, cancelling and confirming against your live schedule; FAQs answered; structured messages with verified callbacks. | Live now |
| Rx Refill Desk | Refills resolved the day they arrive — history audited, pharmacy confirmed, protocol checked, queued for one-tap clinician approval. | In pilot |
| Prior Authorization Desk | Auths assembled, submitted and chased without a staff member on hold. | Roadmap |
| Billing & Claims Follow-up | Denials worked and underpayments flagged while they're still appealable. | Roadmap |
| Recall & Schedule Fill | Cancellations backfilled and overdue patients recalled automatically. | Roadmap |
Built for ophthalmology first — providers, visit types, and workflows we know cold — then other specialties.
Every inbound call to a two-location, four-doctor ophthalmology practice, read end to end against the patient record. Percentages are taken against the 89 real patient conversations.
18 booked · 9 cancelled · 7 rescheduled · 4 confirmed. 46 calls needed no human at any point, valued at the practice's own 5-minute average; transfers and messages credited at zero. Average handling time 2m 49s — and nobody was put on hold.
Every call is auditable down to the tool call and its arguments. Defects are found by reading calls against the patient record — not waiting for complaints.
| Found on July 27 | What we did | |
|---|---|---|
| Children couldn't be identified | An age check rejected two kids' correct birthdates. Rewritten within the hour. | Fixed same day |
| One office was under-offered | A location code was never documented; the agent guessed. Made explicit, failure now loud. | Fixed same day |
| Transfers could drop callers | An unanswered front desk looped calls back and dropped them. Screened transfers shipped: nobody is dropped again. | Fixed same day |
"She keeps the thread. A caller asked Friday at 4:10 PM, called back Monday at 7:04 AM, and was booked by 7:16 AM — two of those touchpoints outside staffed hours."
The operating loop, observed at the proving-ground practicePilot pricing is discussed on the discovery call. Teri Health LLC invoices the practice directly.
Book a discovery call: david@terihs.com · terihealth.com
30 minutes on your call volume, your staffing, and what a measured pilot looks like in your office.