Patient portal support

Questions about your care

Contact your practice about appointments, prescriptions, medical records, or bills. Use the practice's own website or contact details to reach its care team. Portal messages are for nonurgent questions. For immediate emergency help, contact emergency services.

Sign-in or app help

For help with Teri Patient Portal, email support@terihealth.com. Include your device type, the app version shown in Account, and a brief description of the problem. Do not send verification codes, passwords, medical details, insurance identifiers, or medical records in ordinary email. Avoid screenshots that contain patient information.

If a sign-in code has expired, request a new code using the same email address. A practice invitation must match your verified account email. Contact the practice if you need a new invitation or if its records are connected to the wrong account.

Connecting with a practice

Your patient account is separate from a practice staff account. Selecting a practice in the directory does not connect its records. Each practice verifies your access separately. Features and the information available depend on that practice's configuration and connected systems.

Account deletion and medical records

In the app, open Account and choose Request account deletion. On the web, sign in and open patient account settings. Submitting the request immediately suspends access to connected practices while the deletion is reviewed. A request receipt is not confirmation that deletion is complete.

Deleting a portal account does not remove medical records held by your practice. Contact the practice about access to, correction of, or retention of its records. If you cannot sign in, contact Teri Health support about your account-access issue; do not include medical information in the email.

Privacy and company policies

Read the Teri Health company privacy policy and company terms of service. Ask your practice for its privacy notice and information about its care records.

Privacy questions: privacy@terihealth.com. Questions about company terms: legal@terihealth.com. Keep health information out of ordinary email.